FAQ
New Chapter Tees – Frequently Asked Questions
Ordering & Processing
How long does it take to process my order?
All New Chapter Tees shirts are made to order. Please allow 2–5 business days for us to make your order before it ships.
Can I change or cancel my order?
Because our shirts are made to order, we may not be able to make changes once production begins. If you need help, contact us within 6 hours of placing your order and we'll do our best to help.
Shipping
How long does shipping take?
Most U.S. orders arrive within 3–7 business days after processing, although shipping times can vary.
Do you ship internationally?
Not yet! We currently ship within the United States, but we'd love to expand in the future.
How can I track my order?
Once your order ships, you'll receive an email with your tracking information.
Sizing & Fit
How do your tees fit?
We offer two shirt styles:
Classic Heavy Cotton — Gildan 5000
A traditional unisex fit with a more structured, substantial feel.
Premium Soft — Bella + Canvas 3001
A softer, lighter shirt with a more modern retail-style fit.
Both generally run true to size. For the best fit, we recommend checking the measurements on the product page before ordering.
Do you offer a size chart?
Yes! You'll find adult and youth size charts on our product pages so you can check the measurements before ordering.
Printing & Quality
How are your shirts printed?
Our designs are printed using high-quality DTF (Direct-to-Film) printing for bright colors and durable designs.
Will the design crack or peel?
DTF prints are made to last. Following our care instructions will help keep your shirt and design looking their best.
Care Instructions
How should I wash my shirt?
- Turn your shirt inside out
- Machine wash cold
- Tumble dry low or hang dry
- Do not bleach
- Do not iron directly over the design
Returns & Exchanges
Do you accept returns?
Because our shirts are made to order, we don't accept returns for sizing or buyer's remorse. Please check the size chart before ordering.
What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery with photos of the problem and we'll help make it right.
Contact & Support
How can I contact you?
Email us at info@newchaptertees.com. We aim to respond within 24–48 business hours, excluding holidays.