FAQ's
New Chapter Tees – Frequently Asked Questions
🛍 Ordering & Processing
Q: How long does it take to process my order?
A: All New Chapter Tees are made to order. Please allow 2–5 business days for processing before your order ships.
Q: Can I change or cancel my order?
A: Because our tees are printed to order, we’re unable to make changes once production begins. If you need help, contact us within 6 hours of placing your order and we’ll do our best to assist.
🚚 Shipping
Q: How long does shipping take?
A: Shipping times vary by location, but most U.S. orders arrive within 3–7 business days after processing.
Q: Do you ship internationally?
A: Currently, we ship within the United States. We hope to expand in the future!
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information.
👕 Sizing & Fit
Q: How do your tees fit?
A: Our shirts feature a unisex retail fit that runs true to size. For a relaxed look, size up. For a more fitted style, size down.
Q: Do you offer a size chart?
A: Yes! A detailed size chart is included on every product page to help you choose the perfect fit.
🎨 Printing & Quality
Q: How are your shirts printed?
A: We use high-quality Direct-to-Film (DTF) printing, which creates vibrant, durable designs that feel soft and flexible on the fabric.
Q: Will the design crack or peel?
A: With proper care, DTF prints are long-lasting and resistant to cracking or peeling.
🧼 Care Instructions
Q: How should I wash my shirt?
A: For best results:
- Turn shirt inside out
- Machine wash cold
- Use mild detergent
- Tumble dry low or hang dry
- Do not iron directly over the design
Proper care helps preserve both fabric quality and print vibrancy.
🔁 Returns & Exchanges
Q: Do you accept returns?
A: Because our products are made to order, we do not accept returns for sizing or buyer’s remorse.
Q: What if my item arrives damaged or incorrect?
A: If there’s an issue with your order, please contact us within 7 days of delivery with photos, and we’ll make it right.
💬 Contact & Support
Q: How can I contact you?
A: Email us anytime at info@newchaptertees.com. We aim to respond within 24–48 business hours, excluding holidays.