Shipping policy

🌿 Shipping Policy — New Chapter Tees

At New Chapter Tees, we take care in preparing and shipping every order. Below you’ll find everything you need to know about our shipping process.

Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).

During new releases, sales, or high-volume periods, processing times may be slightly longer. We appreciate your patience as we prepare your order with care.

Shipping Rates & Methods

Shipping rates are calculated at checkout based on your location and selected shipping method.

We currently ship within the United States.

Estimated Delivery Times

Once your order has shipped, estimated delivery times are:

Standard Shipping: 3–7 business days
Expedited Shipping: If available, delivery times will be shown at checkout

Please note that delivery times are estimates and may vary due to carrier delays or circumstances beyond our control.

Tracking Information

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

New Chapter Tees is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package is delayed or appears lost in transit, please contact the shipping carrier first using the tracking information provided.

If you need additional assistance, feel free to reach out to us and we’ll do our best to help.

Shipping Issues & Damages

If your order arrives damaged, please contact us within 7 days of delivery with:

Your order number
Clear photos of the damage

We’ll review the issue and work with you on a replacement or solution.

Questions?

We’re always happy to help.

💛 Thank you for supporting New Chapter Tees.
Every order is packed with care and sent with gratitude as you step into your next chapter.