Shipping policy
Shipping Policy β New Chapter Tees
We're so happy you're shopping with us! π
At New Chapter Tees, we take care in preparing every order and getting your new favorite tee on its way. Here's everything you need to know about shipping.
Order Processing Time
Orders are typically processed within 2β5 business days, excluding weekends and holidays.
During new releases, sales, or especially busy periods, processing may take a little longer. If there's a significant delay with your order, we'll do our best to keep you updated.
Processing time is separate from shipping time.
Shipping Rates & Methods
We currently ship within the United States.
- Standard Shipping: $6.99 flat rate
- Free Standard Shipping: On orders over $75
- Expedited Shipping: If available, rates will be shown at checkout
Your shipping options and any applicable charges will be displayed before you complete your purchase.
Estimated Delivery Times
Once your order ships, estimated delivery times are:
- Standard Shipping: 3β7 business days
- Expedited Shipping: Estimated delivery times will be shown at checkout when available
Please remember that delivery estimates begin after your order has been processed and shipped.
Carrier delays, weather, holidays, and other unexpected circumstances may affect delivery times.
Tracking Information
Once your order ships, we'll send you a confirmation email with tracking information.
That way, you can follow your new tee on its journey to you! π
Incorrect Shipping Information
Please double-check your shipping address before completing your order.
If you notice a mistake, contact us at info@newchaptertees.com as soon as possible. We'll do our best to help, but address changes aren't guaranteed once an order has been processed or shipped.
If a package is returned to us because of an incorrect or incomplete address provided at checkout, the customer may be responsible for additional shipping costs to have it resent.
We'll review any shipping issue individually and honor applicable consumer protections.
Lost or Delayed Packages
Sometimes packages take a little longer than expected.
If your tracking information shows a delay, we recommend checking the carrier's tracking updates first.
If your package appears lost, is marked delivered but hasn't arrived, or hasn't shown movement for an extended period, please email us at info@newchaptertees.com with your order number.
We'll help review the situation and work with the carrier when needed to determine the appropriate next steps.
Shipping Issues & Damages
Oh no! If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- A brief description of the issue
- Clear photos showing the damage or incorrect item
We'll review the issue and work with you on an appropriate replacement, refund, or other solution.
For verified mistakes on our end, we'll cover any necessary return or replacement shipping costs.
The 7-day contact request helps us resolve issues quickly and doesn't limit any rights you may have under applicable law.
Questions?
We're always happy to help!
If you have any shipping questions or concerns, email us at info@newchaptertees.com.
We're a small team, but we'll do our best to respond within 24β48 business hours, excluding holidays.
Thank you for supporting our little business and being part of our journey!
With love, Jay & Ryan β New Chapter Tees π