Refund policy

Thank you for shopping with New Chapter Tees! 💛

We're a small business run by Jay & Ryan, and every order means a lot to us. We want you to love your new tee, so please review our return guidelines before placing an order.

Returns

We accept returns on eligible, non-customized items within 14 days of delivery, subject to the conditions below.

To qualify for a return:

  • The return must be requested within 14 days of delivery.
  • The item must be unworn, unwashed, and unused, except for trying it on.
  • The item must be in its original, resalable condition.
  • The item must be free of stains, odors, deodorant marks, makeup, pet hair, or other signs of use.
  • The original order number or proof of purchase must be provided.
  • The item must not be personalized, customized, or marked as final sale.

Returns must be approved before items are shipped back. Items sent without prior authorization may not be accepted.

To request a return, email info@newchaptertees.com with your order number, reason for return, and the item you wish to return.

Once your return is approved, we'll provide instructions and a return shipping address. Approved returns must be shipped within 7 calendar days of receiving authorization.

All returned items will be inspected before a refund is issued.

Return Shipping Costs

For standard returns, including sizing issues, color preferences, or changes of mind, the customer is responsible for all return shipping costs.

Customers must purchase their own return shipping label. We recommend using a trackable shipping service, as we cannot issue a refund for a return that we do not receive.

Original shipping charges are nonrefundable unless the return is due to our error or otherwise required by law.

If an order qualified for free shipping, the original shipping promotion will not be retroactively deducted from an otherwise approved refund.

Exchanges

Need a different size or color? We're happy to review your request!

Exchanges may be available within 14 days of delivery, depending on item condition and product availability.

The customer is responsible for shipping the original item back and paying the shipping cost for the replacement item.

Exchanges are not guaranteed and must be approved before anything is returned.

Items Not Eligible for Return

The following items are not eligible for standard returns or exchanges:

  • Personalized or customized items
  • Final-sale or clearance items clearly identified as such before purchase
  • Gift cards
  • Items that have been worn, washed, altered, or damaged after delivery
  • Items with stains, odors, pet hair, or other signs of use
  • Items returned without authorization
  • Items received outside the approved return timeframe

These exclusions do not limit any rights or remedies available under applicable law for defective, damaged, or incorrect merchandise.

Damaged, Defective, or Incorrect Orders

Oh no! That's definitely not what we want.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@newchaptertees.com.

Please include:

  • Your order number
  • A brief explanation of the problem
  • Clear photos showing the issue

We'll review the information and work with you to provide an appropriate replacement, refund, or other solution.

For verified issues caused by our error, we'll cover any necessary return or replacement shipping costs.

The 7-day contact period helps us resolve problems promptly and does not limit rights provided by applicable law.

Refunds

Once we receive and inspect an approved return, we'll notify you of the outcome.

If approved, the eligible item purchase price will be refunded to your original payment method.

Original shipping costs and customer-paid return shipping costs are not refunded for standard returns, except where required by law.

Please allow up to 10 business days after refund approval for processing. Your bank or payment provider may take additional time to post the refund.

If you haven't received an approved refund after this period, please contact us.

Cancellations & Order Changes

Need to change something?

Please email us within 6 hours of placing your order, and we'll do our best to help.

We cannot guarantee changes or cancellations once your order is being processed or has shipped.

Questions? We're Here!

If you have any questions about returns, exchanges, or refunds, please email us at info@newchaptertees.com before sending anything back.

Thanks for understanding and supporting our small business!

With love,

Jay & Ryan — New Chapter Tees 💛